Please ensure you are providing us with the correct billing address, one which your bank mails to your credit card statements to. The bill to address you provide us with must agree wit the address that the card issuing bank will have on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location. We regret that this is necessary, but it is designed to protect the card owner as well as the retailer.
Orders may be subject to our verification procedures. For your protection, you may be asked to verify that you are the card owner, or that the order information provided is legitimate. This may include a request for a copy of your credit card (front and back), which can be transmitted by email, fax or via our secure upload page.
If your order does require verification. You will be informed via email. This is why it is essential that the correct email address has been given to us.
Order that are authorised for payment when submitted online are not charged until it has been shipped.
If we reject your order or are unable to complete your order for any reason, we will attempt to notify you using the e-mail address you have given us with the order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
My payment isn't going through, what shall i do?
Please ensure all of your information has been entered correctly, such as the billing address and name on the card.
We have developed a strict process to help prevent fraudulent activity as the security of our customers and your information is extremely important to us.